In 1999, the Promenade Mall opened for business. The mall is a major business enterprise within the city of Temecula. The Promenade Mall occupies approximately 120 acres and more than 1.25 million square feet of retail space.

The Temecula Sheriff’s Department is dedicated to the safety of mall patrons and has therefore dedicated a sergeant and 4 full-time officers to patrol the mall premises to deter criminal activity.

The Promenade Mall officers maintain a professional balance between traditional policing and problem-oriented policing.  Officers initiate regularly scheduled major incident planning and training for the mall merchants and security staff.  Some of the topics of this training include fire drills, mock evaluations and crime scene security measures.  The mall officers work collaboratively with the security officers hired by the mall to maintain safety and security for all visitors.  The Promenade Mall consistently rates as one of the nation’s highest in safety and retail sales categories.

Police Storefront

The Police Department has a storefront located within the mall. It is staffed by 2 full-time community service officers and clerical staff. The storefront is a service center where people can file a police report, pick up a copy of a police report, report crimes in progress at the mall, and obtain a release for stored vehicles. The Promenade Police Storefront also provides "Livescan" and Hard Card fingerprint services to the public.

Security Collaboration

The mall officers work collaboratively with the security officers hired by the mall to maintain safety and security for all visitors. Although the mall and security officers stay busy, the Promenade Mall consistently rates as one of the nation's highest in safety and retail sales categories.

Old Town Substation

The substation is open Monday-Friday, from 9 a.m. to 5 p.m. This storefront is conveniently located by Temecula City Hall at 28690 Mercedes Street, Temecula. The storefront is a service center where people can file a police report, pick up a copy of a police report, and obtain a release for stored vehicles, have fixit tickets signed and request additional police department information. The substation also provides "Livescan" and Hard card fingerprint services to the public by appointment only. Please call 951-506-5130 to schedule an appointment. Additionally, you can apply for a solicitor permit, secondhand dealer license and taxi cab permits