Disaster Service Worker (DSW) Program
Disaster Service Workers
- By State Law and City Ordinance, all City and County employees are designated as Disaster Service Workers ("DSWs").
- This means when the Mayor declares a citywide emergency, City employees may be required to serve as DSWs in support of the City's response and recovery efforts.
- When you receive a notice to report to an assignment as a DSW, you are required by law to report and serve.
- In a citywide emergency, the Office of Emergency Management (OEM) will activate the Emergency Operations Center (EOC), a physical or virtual hub where City departments and partner agencies coordinate the city's emergency response activities.
- If the city determines that DSWs are needed, the City of Temecula Human Resources Department (HR) will work with department supervisors to deploy needed DSWs.
- To ensure you receive city notifications during an emergency response, please keep your emergency contact information up to date by visiting the HR Department.
DSW Reporting Information
- If you are being deployed, HR or OEM will contact you, typically by email during working hours or telephone after normal working hours, to advise you of your assigned role and when and where to report.
- As a DSW, you may be directed to perform duties that are difference from your regular work responsibilities, to report to a different work site, or to report at times that are difference from your normal work schedule.
- HR and OEM will make every effort to assign you to DSW roles based on the work you do every day or on special skills you possess. Some roles DSWs may be assigned to include:
- General duties such as clerical support, damage assessment, driving, food preparation, sorting, packing, loading, or shelter operations.
- Specialized duties depending on skills you possess such as language translation, public outreach and communication, or driving a commercial vehicle.
- Let your supervisor or HR know if you have special skills that you do not use in your regular position, such as language skills, CPR training, or a commercial driver's license.
- Remember, as a DSW you will not be asked to perform any duty or function you do not know how to perform or have not received adequate training to complete.
- For questions about the responsibilities of a DSW, please contact HR or Emergency Management
- If you have a serious health concern, childcare responsibilities, or another staff issue that would prevent you from serving as a DSW, please talk with your Supervisor and the HR Department.
What to do in an Emergency
- Your first duty after an emergency occurs is to ensure that you and your family are safe.
- Once you know you and your family are safe, follow the steps below:
- If you receive a DSW Assignment Notice: Follow the reporting instructions in the notice.
- If you are at work: Report immediately to your assigned emergency reporting location (e.g., department staging area, emergency operations center, shelter). If you have no such assignment, report to our department supervisor for instructions.
- If you are at home or away from work:
- Follow the procedures for reporting to your normal work location or designated emergency reporting location.
- If you have not received any reporting instructions, contact your immediate supervisor for instructions.
- If you are unable to contact your supervisor, listen to the Temecula Radio Station AM 600 to receive possible reporting instructions.
- When you report to work after an emergency or to a DSW assignment, bring your City Identification (ID) Card with you.
- You will need your ID Card to check in at your DSW work site. You may also need your ID to access emergency transportation.
- For your information on your City ID Card with EM Logo for DSWs, contact the Office of Emergency Management.
City employees are required to take the following training to prepare to serve as a DSW:
- Individual DSW Training (issued via the LEARN Platform in NEOGOV)
- Review the Disaster Service Worker Training Guide; and
- Watch the Disaster Service Worker Training Video below.
Online required classes:
- Independent Study (IS) 100 – Introduction to the Incident Command System (ICS)
- Introduces ICS and describes the history, features, principles, and organizational structure of ICS. Explains the relationship between ICS and the National Incident Management System.
- IS 700 – Introduction to the National Incident Management System (NIMS)
- Provides an overview of NIMS. Identifies the purpose, principles, key components, and benefits of NIMS.
For more information on how to access DSW training listed above, visit the City’s LEARN platform training page through NEOGOV or contact Human Resources.
City employees should take the above required training within six months of being hired and should retake the training every two years.
- You cannot be effective as a DSW if you are worried about your safety or the safety of your family or home.
- Talk with your loved ones about the fact that you may be assigned to serve as a DSW after an emergency occurs.
- Take the following steps to prepare yourself and your family for emergencies:
- Learn about the potential hazards where you work or live.
- Sign up for emergency alerts from the city or city where you live.
- Make a family emergency plan. Include your pets in your family planning.
- Put together an emergency kit for your home, work, and your vehicle.
- Take free personal preparedness training from your local Community Emergency Response Team (CERT).
- Make plans for childcare or elder care if applicable.
- The city may provide childcare assistance to DSWs during their deployment.
- For questions about what assistance is available, contact HR.
Personal Preparedness Resources
- Ready.gov: Plan Ahead for Disasters
- City of Temecula Community Emergency Response Team (CERT) Training
- American Red Cross