Individuals and Families

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Protecting Finances - The Consumer Financial Protection Bureau (CFPB) provides consumers with resources to protect and manage finances during this difficult time: mortgage/housing assistance, rent relief, managing finances, student loans, and avoiding scams.

Benefits for Workers - The California Labor Workforce Development Agency has a resource for understanding many pandemic-related employee benefits: disability insurance, paid family leave, unemployment insurance, pandemic unemployment assistance, California paid sick leave, California COVID-19 supplemental paid sick leave, FFCRA emergency paid sick leave, FFCRA emergency paid family & medical leave, and workers compensation.

Rent and Utilities - Emergency Rental Assistance program makes funding available to assist households impacted by the pandemic that are unable to pay rent or utilities.

Mortgage Relief - Homeowners with federally or Government Sponsored Enterprise (GSE) backed mortgages may visit this CFPB website for mortgage relief options and protections.

Energy- and Water-efficient Upgrades - SoCalGas and Rancho Water has no-cost energy- and water-saving upgrades for qualifying eligible residents impacted by COVID-19 (low-flow showerheads, low-flow kitchen and bath faucet aerators, thermostatic shower valves, thermostatic tub spouts).

Household Bills - The Community Action Partnership (CAP) CARES Program is a CSBD funded program to assist Riverside County families with emergency assistance to help cover unmet household bills such as water, sewage, garbage, utility assistance, technology and special needs. For more information and eligibility requirements please visit or call (951) 955-4900.

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American Rescue Plan (ARP) Act of 2021

Eligibility: Single Family Housing Direct Loan Borrowers and Home Repair Loan Borrowers

Important Dates: May 17, 2021, through September 30, 2023

Description: The American Rescue Plan (ARP) Act of 2021 provides additional funds for USDA Rural Development’s Single Family Housing Direct Loan program. The ARP’s primary focus is to help existing Single Family Housing Direct borrowers who have been approved for COVID-19-related payment moratoriums (a period during which their monthly loan repayments were stopped) refinance their mortgages. The goal is to help ensure USDA borrowers’ payments stay affordable once the moratorium period ends. More information is available on the ARP fact sheet

Training and Support Services

Eligibility: Various (Dislocated workers, seniors, farm workers, veterans, disabled, youth, etc.)

Important Dates: Ongoing

Description: The CARES Act includes funding for training and support services through its programs administered by the Department of Labor (DOL). These programs benefit a wide of range of individuals, including but not limited to, dislocated workers, seniors, farm workers, veterans, disabled, youth, etc. The programs improve the employment prospects of these individuals and are designed to increase workers’ employability and earnings. The programs are delivered through the states and tailored to local economies. Additional information about these programs can be found online at

CalFresh: Supplemental Nutrition Assistance Program (SNAP)

Eligibility: Varies, generally households with limited resources that meet federal low-income requirements

Important Dates: Ongoing

Description: The Supplemental Nutrition Assistance Program (SNAP) provides nutrition benefits to supplement the food budget of needy families so they can purchase healthy food and move towards self-sufficiency. The program is offered through the U.S. Department of Agriculture and administered through each state. Additional funding for this program was provided through the CARES Act. In California the program is referred to as CalFresh, and has a Benefits Helpline at 1-877-847-3663. Additional information about the program, eligibility and an application can be found online at

Housing Choice Voucher Program

Eligibility: Varies, generally low-income, senior citizens, and disabled households that meet federal requirements

Important Dates: Ongoing

Description: The Housing Choice Voucher Program (Section 8) program is administered through the Department of Housing and Urban Development (HUD). Additional funding for the program was provided through the CARES Act. The program provides housing assistance low-income families, the elderly, and the disabled so that they can access housing in the private market. Since housing assistance is provided on behalf of the family or individual, participants are able to find their own housing, including single-family homes, townhouses and apartments that meet program requirements and are not limited to subsidized housing projects. The program is administered through local public housing agencies (PHAs). Additional information about the program, eligibility, and contact information for applications can be found online at

Retirement Account Withdrawals

Eligibility: Individuals with eligible retirement accounts (Includes individual retirement accounts and annuities (IRAs), qualified pension, profit-sharing, or stock bonus plans (including 401(k) plans), qualified 403(a) annuity plans, 403(b) annuity contracts and custodial accounts, and governmental section 457 deferred compensation plans)

Important Dates: Ongoing

Description: The CARES Act includes a provision that waives early withdrawal penalty for distributions up to $100,000 from qualified retirement accounts for coronavirus-related purposes made on or after January 1, 2020. Individuals will still have to pay federal income taxes on withdrawals through specified payment options. Participants (spouse or dependent) must either be diagnosed with COVID-19 or experiencing adverse financial consequences as a result of events COVID-19 related events as determined by the guidance issued by the Secretary of the Treasury. Additional informational about this program, including Treasury guidance and contact information, can be found online at

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Unemployment Insurance (UI)

Eligibility: Individuals who have lost their job and have enough wages to file a claim

Important Dates: Ongoing

Description: The Unemployment Insurance Program (UI) is designed to provide immediate economic relief to individuals who have lost their jobs and have earned enough wages in the base period identified by the Employment Development Department (EDD) to file a claim. Claimants must meet other eligibility requirements and provide documentation on a weekly basis. Weekly benefit amounts range from $40-$450. Additional information about requirements and how to apply for unemployment insurance can be found online at

Free Virtual Tax Services

Eligibility: Taxpayers who file 1040, 1040A, & 1040EZ, low to moderate income families, persons with disabilities, senior citizens, and limited English speaking taxpayers

Important Dates: Ongoing

Description: Back taxes need to be filed? The Community Action Partnership (CAP) of Riverside County is offering free virtual tax preparation for years 2001-2020. This tax assistance is possible thanks to CAP’s Volunteer Income Tax Assistance program (VITA) -- a free tax preparation program that helps low to moderate income filers. No appointment is required and tax returns are completed within 24 hours upon receipt of all documents. Additional information is available online at


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